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Measuring the Pulse of Patient Satisfaction in Real-Time

Care Resource takes great pride by the ability to bring much needed
healthcare services to South Florida’s diverse communities most in
need. Our dedicated medical Providers and staff go the extra mile each
day to be welcoming, thorough and compassionate as they improve
upon health care in our community. To continuously enhance the patient
experience, target service improvements and deliver improved patient-
centered care, Care Resource has rolled out a real-time exit survey at
the medical checkout areas in all of their office locations on electronic
tablets. This feedback is valuable not only in helping Care Resource
identify and correct issues, but also recognize physicians, nurses, and
other staff who receive positive feedback.

From the exit-survey, the health center can gather immediate feedback

and quickly hone in on a potential problem. For example, if one doesn’t
explain discharge instructions, we can be alerted and follow-up as
needed.

The checkout survey asks what service(s) were used. These services

include: Medical, Dental, and Behavioral Health, Health Promotion,
Linkage, Food-for-Life Network, Case Management, Housing (HOPWA),
Testing, Project AIDS Care (PAC) or other. Moreover, the survey rates if
health center staff acknowledged and greeted you warmly, actively
listened to your concerns, knew what we were doing while serving you,
anticipated your needs and provided for them and addressed your
issues promptly. There is an optional section for comments as well.

Care Resource is a 501(c) (3) nonprofit organization and a Federally

Qualified Health Center (FQHC) with locations in Miami-Dade and Broward counties. Care Resource provides comprehensive primary
medical and preventive care, including pediatric care, family care, dental care, in-house pharmacy services and behavioral
health/substance abuse services to all individuals in South Florida’s diverse communities. For more information, please visit www.
careresource.org, or call 305.576.1234.



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